Skip to content
COOEY

◄ SIGNAL FUSION

ATT&CK MATRIX

Reference · MITRE

The full MITRE ATT&CK Enterprise kill chain — every tactic column and technique cell, collected fresh from MITRE's public STIX. Cell intensity = how many tracked threat groups use the technique; = cited in advisories we collect. Click a technique for detail; filter by group to see one actor's playbook.

MATRIX_DOMAIN ENTERPRISE MOBILE ICS ⇩ EXPORT_JSON
TECHNIQUE · T1213.004 — Customer Relationship Management Software
collection SaaS SUB-TECHNIQUE of T1213 MITRE page ↗

Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized [Phishing](https://attack.mitre.org/techniques/T1566) emails, engage in SIM swapping, or other…

Reconnaissance
TA0043 · 12
Resource Development
TA0042 · 9
Initial Access
TA0001 · 11
Execution
TA0002 · 20
Persistence
TA0003 · 22
Privilege Escalation
TA0004 · 13
Stealth
TA0005 · 30
Defense Impairment
TA0112 · 18
Credential Access
TA0006 · 17
Discovery
TA0007 · 34
Lateral Movement
TA0008 · 9
Collection
TA0009 · 17
Command and Control
TA0011 · 18
Exfiltration
TA0010 · 9
Impact
TA0040 · 15
Heat · group adoption: ≤ median > median top quartile top decile ◆ n = cited in n of our collected advisories Source: MITRE ATT&CK Enterprise · attack-stix-data · group adoption = STIX “uses” edges