ATT&CK MATRIX
Reference · MITREThe full MITRE ATT&CK Enterprise kill chain — every tactic column and technique cell, collected fresh from MITRE's public STIX. Cell intensity = how many tracked threat groups use the technique; ◆ = cited in advisories we collect. Click a technique for detail; filter by group to see one actor's playbook.
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized [Phishing](https://attack.mitre.org/techniques/T1566) emails, engage in SIM swapping, or other…